Descriptive Study on Grievance Handling Procedure in Steering and Suspension Manufacturing and Distribution Company

 ABSTRACT

This study is about the topic “Descriptive Study on Grievance Handling Procedure in Steering and Suspension Manufacturing and Distribution Company”. The main objective of this study is to identify the effectiveness of employees’ grievances handling procedure being followed in the organization. The samples were taken from the population to collect the primary data. The sampling procedure framed was simple random sampling. Descriptive research design has been used for study. Primary data was collected from the employees with questionnaire. The secondary data was collected from the records of the organization, published books and journals and from some websites. The results are presented with the help of different tables. Appropriate statistical tools have been used to test the relevant hypothesis. The suggestions were drawn based upon the findings. After thorough analysis and interpretation it is revealed that majority of the respondents were satisfied with the grievance handling measures adopted by the organization but the flow of communication needs to improve as the grievances of the employees are not reaching the top management and the deviation occur in the area of communication of work environment. It is also suggested to improve the interpersonal relationship of the employees, since there is some improvement needed in the organization.


Article Name: Descriptive Study on Grievance Handling Procedure in Steering and Suspension Manufacturing and Distribution Company.

Authors: Kirubasankar N, Imayavendan V, Gowtham E.

Journal Name: NOLEGEIN Journal of Organizational Behavior Management

Issue: 2020: Volume 3 Issue 2

Published on: 2020-12-07

http://mbajournals.in/index.php/JoOBM/article/view/585

Location: Puducherry, India

Comments

  1. Neha MundadaMay 30, 2021 at 12:33 PM

    This comment has been removed by the author.

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  2. Neha MundadaMay 30, 2021 at 12:37 PM

    How can the organisation improve the interpersonal relationship within the employee so that the organisations goals are achieved?

    ReplyDelete
    Replies
    1. IMAYAVENDANMay 30, 2021 at 1:30 PM

      To improve the interpersonal relationship with the employee follow these 9 steps
      1. Cultivate a positive outlook
      2. Control your emotions
      3. Acknowledge others’ expertise
      4. Show a real interest in your colleagues
      5. Find one good trait in every co-worker
      6. Practice active listening
      7. Be assertive
      8. Practice empathy
      9. Maintain your relationships

      Delete
  3. Neha MundadaMay 30, 2021 at 12:44 PM

    What are the ways to improve the communication process in the organisation

    ReplyDelete
    Replies
    1. IMAYAVENDANMay 30, 2021 at 1:36 PM

      Basic five steps to improve the communication process in the organization
      1. Use social intranet services
      2. Provide private atmospheres
      3. Use video conferences
      4. Prioritize company culture
      5. Do away with one-way communication

      Delete

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