Descriptive Study on Grievance Handling Procedure in Steering and Suspension Manufacturing and Distribution Company

 ABSTRACT

This study is about the topic “Descriptive Study on Grievance Handling Procedure in Steering and Suspension Manufacturing and Distribution Company”. The main objective of this study is to identify the effectiveness of employees’ grievances handling procedure being followed in the organization. The samples were taken from the population to collect the primary data. The sampling procedure framed was simple random sampling. Descriptive research design has been used for study. Primary data was collected from the employees with questionnaire. The secondary data was collected from the records of the organization, published books and journals and from some websites. The results are presented with the help of different tables. Appropriate statistical tools have been used to test the relevant hypothesis. The suggestions were drawn based upon the findings. After thorough analysis and interpretation it is revealed that majority of the respondents were satisfied with the grievance handling measures adopted by the organization but the flow of communication needs to improve as the grievances of the employees are not reaching the top management and the deviation occur in the area of communication of work environment. It is also suggested to improve the interpersonal relationship of the employees, since there is some improvement needed in the organization.


Article Name: Descriptive Study on Grievance Handling Procedure in Steering and Suspension Manufacturing and Distribution Company.

Authors: Kirubasankar N, Imayavendan V, Gowtham E.

Journal Name: NOLEGEIN Journal of Organizational Behavior Management

Issue: 2020: Volume 3 Issue 2

Published on: 2020-12-07

http://mbajournals.in/index.php/JoOBM/article/view/585

Location: Puducherry, India

Comments

  1. Neha MundadaMay 30, 2021 at 12:33 PM

    This comment has been removed by the author.

    ReplyDelete
  2. Neha MundadaMay 30, 2021 at 12:37 PM

    How can the organisation improve the interpersonal relationship within the employee so that the organisations goals are achieved?

    ReplyDelete
    Replies
    1. IMAYAVENDANMay 30, 2021 at 1:30 PM

      To improve the interpersonal relationship with the employee follow these 9 steps
      1. Cultivate a positive outlook
      2. Control your emotions
      3. Acknowledge others’ expertise
      4. Show a real interest in your colleagues
      5. Find one good trait in every co-worker
      6. Practice active listening
      7. Be assertive
      8. Practice empathy
      9. Maintain your relationships

      Delete
  3. Neha MundadaMay 30, 2021 at 12:44 PM

    What are the ways to improve the communication process in the organisation

    ReplyDelete
    Replies
    1. IMAYAVENDANMay 30, 2021 at 1:36 PM

      Basic five steps to improve the communication process in the organization
      1. Use social intranet services
      2. Provide private atmospheres
      3. Use video conferences
      4. Prioritize company culture
      5. Do away with one-way communication

      Delete

Post a Comment

Popular posts from this blog

An Empirical Study on Sales Promotion Techniques

ABSTRACT The project report Sales promotion is one of the best promotional mix elements that are commonly employed by firms that find themselves in very competitive markets. The rationale behind the research was to establish whether sales promotion retains customers and to identify  the perception of the consumer on the benefits associated with sales promotion in the markets.  At present the retail sector plays a vital role in the Indian Economy. The company introduces many sales promotion activities in the market, which attracts and stimulates to purchase the products. A descriptive research design was employed and a convenience sampling to select one hundred customers. The researcher in this paper tries to identify the consumers’ expectations towards sales promotions through developmental effects on consumer sales promotion in FMCG sector. Article:  An Empirical Study on Sales Promotion Techniques Authors:  Dr. A. Ananda Kumar, Ms. S. Suganya & Mr. V. Imayavendan Journal Name: Gl
Read more

HUMAN RESOURCE LIFE CYCLE (HIRE TO EXIT)

Image
FIRST, WE WILL KNOW ABOUT HR? “Human Resource is a department who manages the man power within an organization. Where, He or She is the responsible for all the policies, rules and regulation obtained within organization. He or She manages all the employees from top to bottom.” HIRE TO EXIT: HR Life Cycle is a journey which starts from getting an employee into an organization till the employee who gets relieved from the organization. The whole process will be handled by the HR department. LET’S HAVE A LOOK ON HIRING: Hiring is said to be, fetching and evaluating a qualified employee for a specific role for a business. Hiring can be said to be as Organization Entry, Here Organization Entry level starts from Recruitment and ends with the orientation program. Let us Have a Deep Look towards it, Organization entry path, HOW RECRUITMENT PROCESS GOES ON: It involves setting up a system for attracting qualifies candidate in order to fill the job opening in a right way. RECRUITMENT
Read more